No heating and hot water!
We were called one morning by Mrs. T. from Yorkshire. Her 86 year old mum lived in St. Albans and her boiler had failed overnight, and she had no heating or hot water – and of course, cold can be a killer for older people.
But this story has a happy outcome. Mrs. T. had found us on the internet and asked if we could help – but to liaise with her if any work was needed.
We arrived at Mrs. T’s mum within the hour. We switched on the immersions to give her some immediate hot water, and we were able to make a temporary repair to the boiler. The engineer relayed the information to the office. They sourced a new part, told Mrs. T. how much everything would cost, she agreed, and her mum’s boiler was fully repaired before the day was out.