26th May 2020

COVID – Guidelines

Baker Smith – New Covid Guidelines for Engineers 

P.P.E …… Our new normal and part of our daily kit used by all Baker Smith Engineers visiting each and every job.
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Confirm each morning that duty engineers are free from the virus or symptoms.

No engineer to attend work whilst there is any doubt regarding health.

Admin. team to call tenant in advance to schedule the job and ensure that the tenant
and the household are free from the virus.

No work should be carried out in a household which is isolating because one or more family members has symptoms or where an
individual has been advised to shield, unless it is to remedy a direct risk to the safety of the household, i.e. an emergency or essential repair.

When working in a household where somebody is vulnerable (but has not been asked to shield e.g. where someone is over 70) prior arrangements should be made to avoid anyface to face contact where possible.

• Inform the tenant in advance of the safety measures you plan to take while
completing the jobs and these should, where relevant, include:

• Maintain appropriate social distancing, recommended 2 metres apart. If not possible
for certain tasks, avoid close proximity between individuals for longer than 15
minutes at a time.

• Travel to the job separately from colleagues. If this isn’t possible, stay with the same
individuals throughout the journey and the job. Also, regularly clean vehicles and
equipment and ensure adequate ventilation in the vehicle.

• Tools should not be shared between colleagues or if shared should be disinfected
after use, clean all tools after each job.

• Allocate the same worker to the same household each time there is a visit.

• Wear a sterile face-covering before reaching the property entrance and in all
enclosed spaces where social distancing is not always possible.

• Clean internal surfaces with disinfectant before and after the job.

• Wear sterile disposable gloves before reaching the property entrance.

• Wash hands and use hand sanitizer on arrival at the household and throughout the

• Wear disposable overshoes if appropriate.

• Clean and disinfect frequently touched external surfaces including external door
handles. Ask occupiers to open all internal doors before you arrive to minimise
touching of door handles.

• Avoid using tenants’ toilet or kitchen facilities wherever possible and ensure good
ventilation in the area that you are working.

• Bring your own food and drink to the home, consider taking breaks outdoors and eat
away from the customer, or in your van if necessary.

• Do not engage with tenants’ children or pets while undertaking jobs.

If the tenant is classed as “Clinically Extremely Vulnerable” by the Government,
they’ve been told to continue shielding and self-isolate – only emergency work
and essential maintenance should take place. If the tenant is classed as “Clinically
Vulnerable” because they are in an at risk group, work can take place but take
additional precautions such as:

• For internal work, arrange for the tenant to be in a different location in the property.
• If possible, avoid face to face contact with the vulnerable members of the household.
• Be extra vigilant with the use of disinfectant in all of the areas that you work in.

Note: Effective following announcement by the Government on 10/05/2020.
For more information, please visit https://www.gov.uk/guidance/working-safely-duringcoronavirus-covid-19/homes.