Water leaks cost money and can cause serious structural and decorative damage... What’s worse, a leak can even leave you without heating or hot water.
Losing water under your floor or drive, but not sure where the leak is?
In insurance company terms it’s called an “escape of water”, but for our customers it can look like...
a burst pipe
a boiler losing pressure
an escalating water bill
And if that’s not bad enough, without good leak detection, your local plumber risks tearing up your floor or driveway in the wrong place - making the problem even worse!
Already know where your leak is and need help quick? We can help with that too!
We can help! But don't delay - give our experts a call today.
Here, at Baker Smith, our leak detection service takes the worry away – and could actually save you money in the long run!
Assistance with insurance claims/help to access insurance cover
Costs usually fully refundable as part of an insurance claim
Non-destructive leak detection, minimising property damage and disruption
Costs kept to a minimum
High water bills from leaks stopped at source
A to Z service - mitigation works can begin immediately
Provision of photographic reports for insurance
How we work
We will always choose just the right method and the right equipment for your house and your leak. We prioritise minimising stress and disruption for our customers.
Refundable under insurance
We provide what insurance policies refer to as ‘trace and access’. Most customers have this cover - so in most cases, our service is fully refundable under a buildings insurance policy.
Advanced leak detection
Repairs & reinstatement
We also have the resources to carry out repairs or re-instatement to get your leak issue resolved. So if you don’t have your own plumber or gas engineers, you can be confident that we’ll be able to help and advise you through the whole process.
We can locate water leaks under almost any internal and external household surface:
A few of the Internal surfaces we can detect leaks under...
Amtico or Vinyl flooring
Ceramic or vinyl tiled floors
Rugs and Decorative coverings
...and the external surfaces...
Grass or turfed areas
Soil and scalping
Top of the range equipment
We've got the best equipment for the job and are a team of experienced leak detection experts.
There’s no single, absolutely foolproof system of accurately tracing a water leak, we always use several methods, so that we’re able to get a more complete picture of where the leak is and what might be causing it.
Our team have a range of different water leak detection tools to choose from – including thermal imaging kit, acoustic leak detection, chemical analysis, tracer gas detection and many others. Our choice of the exact combination of tests employed depends on the type of leak we’re dealing with and where it’s coming from - a heating system, mains pipework, hot or cold water services etc.
Our latest leak detection kit
We're 5 star rated on Google!
Here's what our lovely customers have to say about us...
Dom arrived within time specified, left the area clean after he finished and explained what he had done, was patient enough to answer all of my questions. Thank you to the Baker Smith Team for your help and I will certainly recommend you to anywhere possible
C S, Welwyn
Just to let you know your chap was lovely, polite and professional.
The staff that we dealt with were professional, efficient, and outlined the costs involved clearly. On day one the boiler was removed and system flushed and on day two the new boiler was fitted and worked completely. All in all a great service from start to finish.
B, London Colney
The job was completed to a high standard and within good time, both the tenant and us were kept up to date with what was going on:time and dates that the job would be completed. We are thoroughly happy with the job and will continue to use Baker Smith.
C. Hornsey, St Albans
Sebastian was lovely and did a very good job.
They took a pride in their work and it showed at every stage. When solutions were needed they provided them without causing any stress and the quote was honest and fair. I would always turn to them for future work and am happy to recommend them highly.
J. Robinson, St Albans
Many thanks for the prompt service, Tomasz was very good and got on with it without fuss. Great service.
E. Franklin, St Albans
Liam arrived on time, he was very pleasant, professional & effective. He explained everything, fixed the problem very quickly for a reasonable price. I was pleasantly surprised by the whole experience. This is the first time I have used your company & it’s by far the best plumbing I’ve had.
I would like to express my thanks for the overall service I have received from Baker Smith for carrying out a boiler service and fitting a new heating gasket. I will definitely use your company in the future.
D M, Harpenden
Your team recently visited my home to resolve an issue, the problem was identified and fixed promptly and efficiently. It is without reservation I am more than happy to recommend you to all my work associates, friends, family and my fans on StreetLife.
J M, JLM Architecture Limited
A quick inspection, a couple of twists and some fresh new installation to an external pipe, they reassured me that the boiler was actually safe to use. I am immensely pleased with the outcome.
M of SK Fitt, Photography
Booked via John Lewis home solutions for a boiler service. They were fantastic, excellent service, showed up when promised and were just great. Ironically we had a leak the next day and we used Baker Smith as they had been fantastic the previous day, a repeat sterling performance. Highly recommend.
B. Kaye, St Albans
Very happy, thanks! Both the engineers and the office staff are always very pleasant and helpful.
Lettings Consultant, Town & Country
Baker Smith were quick to identify the source of the leak and put a temporary fix in place whilst they ordered the correct part. Part was delivered and installed the next day and both we, the managing agent and the tenant were happy with the outcome.
I spoke to my tenant at the property today who was very complimentary about your service in general and about your gas engineer in particular. She reported that he was very thorough with the check, very polite and put on shoe coverings before entering the property.
A. Fisher – Landlord
The team were incredibly helpful and patient answering all my emails and my phone calls, I was really impressed to not only receive a quote very quickly but also the offer of potential dates that were convenient for me to complete the job.
C S, Welwyn
My thanks to John and the team for fixing our boiler and such great service – and for the very reasonable charge too.
J Myers, St Albans
Thanks Mark, You are the man and thanks for the new sink. No Sooner said, than done: so acts the man of worth. I have to say such friction-less invisibility to a client is something I have come to deeply respect and aim to emulate.
P T, St Albans
Excellent work as always plus boiler report etc.
D. O’Halloran, St Albans
Very happy with the work carried out on both jobs. Arrived on time. I felt confident with the engineer’s ability. Price as discussed.
Efficient, prompt and courtesy. Highly recommended.
Being a management company we have to find reliable trustworthy contractors and would highly recommend them.
The Management Office
I have had new taps fitted by you. Tom is really amazing, can’t praise him enough for his politeness and professionalism. Please give him a raise! He deserves it.
E J W, North London
Just to say as always top quality service (both from your office and your colleague on site) and all sorted…..please do feed this back.
They got in touch with me a day after I gave my referral and scheduled an appointment on the same day. He was friendly and professional, explained what he would check, asked when he needed to know any details and provided us with a gas safety certificate.
A K, Lemon Glass
You did an absolutely brilliant job fitting our new water heater, your engineer was very neat, polite and I am very pleased with the service rendered by Baker Smith plumbers.
J E, St Albans
Can’t recommend them highly enough. From requesting initial quote to the work being finished they were a pleasure. All the work and finish was top quality and every member of the team both in office and in our house was honest, reliable and incredibly personable.
J. Robinson, St Albans
The Baker Smith plumber initially did a temporary repair (after my Emergency Cover provider plumber had failed). Baker Smith then went out of their way to source the necessary part & did the final repair very promptly-all a reasonable price. This firm is trustworthy, professional & reasonably priced. Highly recommended.
Very Professional outfit. Followed up with the Tenant and ensure work was completed. Ensured work was done as per instruction and as per estimate.
Liam did a great job.
I would like to say that Sebastian was excellent.
Fabulous work done fitting new pipe work for us – would recommend these guys to everyone! I’ve used them twice now and both times service has been fantastic. Polite, on time, trustworthy, and a good job done. I don’t recommend very often but you guys deserve to be shared around!!!
N M Stevenage
I have been using Baker Smith for over 10 years both in connection with the lettings department I run but also personally at my own home. They are by far the most professional firm of plumbers and heating engineers I have ever known!
Despite the extremely hot weather, Liam was cheerful and carried out the work very efficiently, with little mess or disruption. I have to say that it is a great relief knowing there is a trustworthy and reliable company I can call upon whenever I have any plumbing needs.
N. Dowse, St Albans
Prompt arrival of the arranged plumber, who was knowledgeable, friendly, plus fixed the Boiler issues we were experiencing swiftly. We would use again.
Daniel J, Stevenage
I used Baker Smith for a boiler service and would highly recommend them. A friendly, efficient engineer worked on the boiler and explained, and fixed, what was causing an issue I had with low pressure in the boiler.
Peter C, Watford
Extremely efficient, professional and courteous.The work was completed on the same day as I had reported there was a problem.
The toilet had been destroyed at our local scout hut at 9 o’clock at night. As that scout hut was needed by a toddler playgroup from 9 o’clock the following morning, you very kindly re-jigged your running order to be on site to repair things in time.
The plumber from Baker Smith arrived on time, was polite and professional. The work was completed quickly and he cleared up the mess. He left all the spare parts together & explained I should keep them in case there was a problem in future. I was very happy.
Z. Dunn, St Albans
The guys who came to the house were hard-working, clearly took a great pride in their work and were honest and a pleasure to have around. This has also been true of all the contact I have had with the ladies and Jon on the office. I would highly recommend.
Many thanks for the fantastic service fixing my w.c problem and fitting new taps, thanks to the brilliant engineer who carried out the work for us.
A C, St Albans
I cannot rate these guys more highly. I’ve been using them since 2014 and they never disappoint. They are honest and extremely reliable unlike the few out there that try to rip customers off.
They’re very efficient and always get back to me, they have good communication and do a good job!
John, Ginney and Mark are absolute amazing people. Always on hand to fix any challenges and prices are all clear & explained before hand. In the 10 years I have used them to do my Gas safety’s only 3 have come back needing additional works. Honest, trustworthy trades people.
Turned up promptly, fixed the problem quickly. Neat and tidy workmanship.
Minute Man Press
I can honestly say that in all instances when they have done work they have been a pleasure to deal with. From the start the professionalism and service ethic of the company was evident. Every contact has been pleasant and efficient, nothing has seemed to be a problem.
Not only did they find the problem within 10 minutes they contacted me to say that they had sourced the part needed from the company and found out my shower was still under warranty. They gave me all details to contact this company. What a reliable, trustworthy service.
J R, Ground-force SOS Limited
We are very happy with the installation, and thought Tom was very professional and did a great job.
You did an excellent job. I am very happy with the work carried out at my mothers home, he was neat, tidy and professional.
Mrs C, St Albans
Just had Brian from Baker Smith Ltd install a new boiler at our property. The quote was provided quickly, they were on site in a few days and the work was completed quickly and professionally. We would highly recommend them!
Tally H, Luton
They kept me up to date with time of arrival and when the engineer arrived he worked quickly and tidily to resolve the issues we were having. As a non-technical person it’s good to know that a professional company is on hand to provide a punctual and cost effective services.
M N, Hatfield
John and Mark have established a well run and organised company so much so that I know of no other company where you ring them up and find that one of the partners is office based answering the phone, dealing with people’s queries and problems!
I would like to thank Baker Smith Limited on the installation of two radiators. Thomas work was excellent and I am very happy to have been recommended to Baker Smith Ltd. I will certainly be using your company for any heating or plumbing problems from now on.
Please pass on my thanks to the engineer. Job well done. Much appreciated.
Thanks as always, as efficient as ever! Thank you for your help in co-coordinating this job! Perfect and thanks for all your help this year
J K – Landlord
The engineer seemed to know exactly how to replace the old taps and pipe work and just got on with the work.
Very efficient and prompt service despite my giving very short notice. Would use again.
The installer was excellent – very polite and a very good worker.
From the excellent customer liaison, to the promptness with which we secured an appointment, to the professionalism of Tom who not only did the job but happily sorted out another plumbing problem I had forgotten to mention. I was impressed by the way every step in the process was handled.
A note to express our thanks to you both together with Ricky/George. We were most impressed by the efficiency and courtesy displayed during the installation, a great job – well done! Many thanks indeed.
Shuab and I would like to pass on our thanks and appreciation for your prompt and professional work.
Susanne & Shuab Mirza
At very short notice, Mark & his team delivered an extremely friendly & efficient service. I will certainly use them again & would have no hesitation in recommending them to others.
Reliable, courteous and fairly priced.
Quick and efficient service. Would recommend.
I have used this company for the past 15 years I will continue to use them as they are very reliable and they always comeback if there’s a problem which usually there isn’t.
Excellent service. Friendly, professional and polite.
I was very happy with Baker Smith – they were friendly, focused on high quality and found the best solution for installing a new combination boiler. The team was great and I will definitely using them again.
Very punctual; engineer servicing our boiler was friendly and courteous.
Great service as usual from the team at Baker Smith to replace our shower, cistern and some general plumbing work. Have never been disappointed over the last 15 years. John, Mark and colleagues have always provided good, practical advice as well as having a team who do excellent work.
Mark G, St Albans
The plumbers were so lovely and friendly which helps matters
So pleased with the work done, very professional & neat. The outcome of installation was much better than I expected & location of the pump means a space saving in the cupboard…this is the second time I have used these guys & they are the best by a long shot.
I had a visit at 4.40pm on the same day and it was fixed by 5pm! Polite, efficient, and high tech (sign off process). I was so impressed by their site, I passed their details around at work!
Tenant of Town & Country Lettings
Thank you very much for the service – the plumber was very thorough and really looked for the cause of the problem.