Just some of the customers we've helped...
Acting quickly to prevent flood damage
The B’s, a young couple living in Hatfield, left their new build flat and went for a night out. They came back in the early hours of Saturday…
No heating and hot water!
We were called one morning by Mrs. T. from Yorkshire. Her 86 year old mum lived in St. Albans and her boiler had failed overnight, and she had…
Carbon Monoxide detected from Boiler
We received a call from the H. family in St. Albans. They were in a pretty poor state. The carbon monoxide alarm had been triggered so they had…
Urgent gas leak in family kitchen
We received a call from Mrs. S.B. in Harpenden. She had come back from the afternoon school run and had found a strong smell of gas in the…
Fixing a Boiler in time for Christmas
R.W. from Bushey phoned us on Christmas Eve afternoon. Their boiler had failed and they had family coming over to stay for Christmas. Could we help? We sent…
We're 5 star rated on Google!
Here's what our lovely customers have to say about us...
Liam came to service a clog, and I can say with absolute certainty that I will recommend him and Baker Smith to anyone. Liam is extremely professional, with a level of knowledge and understanding for root cause analysis that proves Baker Smith hires experts. To say I was thoroughly impressed with Liam would be the understatement of 2025.
Will
They kept me up to date with time of arrival and when the engineer arrived he worked quickly and tidily to resolve the issues we were having. As a non-technical person it’s good to know that a professional company is on hand to provide a punctual and cost effective services.
M N, Hatfield
Your team recently visited my home to resolve an issue, the problem was identified and fixed promptly and efficiently. It is without reservation I am more than happy to recommend you to all my work associates, friends, family and my fans on StreetLife.
J M, JLM Architecture Limited
Many thanks for the prompt service, Tomasz was very good and got on with it without fuss. Great service.
E. Franklin, St Albans
My thanks to John and the team for fixing our boiler and such great service – and for the very reasonable charge too.
J Myers, St Albans
Many thanks for the fantastic service fixing my w.c problem and fitting new taps, thanks to the brilliant engineer who carried out the work for us.
A C, St Albans
Booked via John Lewis home solutions for a boiler service. They were fantastic, excellent service, showed up when promised and were just great. Ironically we had a leak the next day and we used Baker Smith as they had been fantastic the previous day, a repeat sterling performance. Highly recommend.
B. Kaye, St Albans
I used Baker Smith for a boiler service and would highly recommend them. A friendly, efficient engineer worked on the boiler and explained, and fixed, what was causing an issue I had with low pressure in the boiler.
Peter C, Watford
At very short notice, Mark & his team delivered an extremely friendly & efficient service. I will certainly use them again & would have no hesitation in recommending them to others.
S. Hobbs
Excellent work as always plus boiler report etc.
D. O’Halloran, St Albans
Thanks Mark, You are the man and thanks for the new sink. No Sooner said, than done: so acts the man of worth. I have to say such friction-less invisibility to a client is something I have come to deeply respect and aim to emulate.
P T, St Albans
The toilet had been destroyed at our local scout hut at 9 o’clock at night. As that scout hut was needed by a toddler playgroup from 9 o’clock the following morning, you very kindly re-jigged your running order to be on site to repair things in time.
R. Oldfield
Just to say as always top quality service (both from your office and your colleague on site) and all sorted…..please do feed this back.
S. Mirza
John, Ginney and Mark are absolute amazing people. Always on hand to fix any challenges and prices are all clear & explained before hand. In the 10 years I have used them to do my Gas safety’s only 3 have come back needing additional works. Honest, trustworthy trades people.
Letting Store
Just to let you know your chap was lovely, polite and professional.
