Just some of the customers we've helped...

experienced engineers repairing boiler flue

Carbon Monoxide detected from Boiler

We received a call from the H. family in St. Albans. They were in a pretty poor state. The carbon monoxide alarm had been triggered so they had…

How we helped
kitchen installations

Urgent gas leak in family kitchen

We received a call from Mrs. S.B. in Harpenden. She had come back from the afternoon school run and had found a strong smell of gas in the…

How we helped
emergency plumbers for christmas

Fixing a Boiler in time for Christmas

R.W. from Bushey phoned us on Christmas Eve afternoon. Their boiler had failed and they had family coming over to stay for Christmas. Could we help? We sent…

How we helped
emergency plumbers in st albans

Acting quickly to prevent flood damage

The B’s, a young couple living in Hatfield, left their new build flat and went for a night out. They came back in the early hours of Saturday…

How we helped
broken boilers and central heating in st albans

No heating and hot water!

We were called one morning by Mrs. T. from Yorkshire. Her 86 year old mum lived in St. Albans and her boiler had failed overnight, and she had…

How we helped

We're 5 star rated on Google!

Here's what our lovely customers have to say about us...

Thanks Mark, You are the man and thanks for the new sink. No Sooner said, than done: so acts the man of worth. I have to say such friction-less invisibility to a client is something I have come to deeply respect and aim to emulate.

P T, St Albans

Can’t recommend them highly enough. From requesting initial quote to the work being finished they were a pleasure. All the work and finish was top quality and every member of the team both in office and in our house was honest, reliable and incredibly personable.

J. Robinson, St Albans

Being a management company we have to find reliable trustworthy contractors and would highly recommend them.

The Management Office

I had a visit at 4.40pm on the same day and it was fixed by 5pm! Polite, efficient, and high tech (sign off process). I was so impressed by their site, I passed their details around at work!

Tenant of Town & Country Lettings

Extremely efficient, professional and courteous.The work was completed on the same day as I had reported there was a problem.

Mrs Harger

The Baker Smith plumber initially did a temporary repair (after my Emergency Cover provider plumber had failed). Baker Smith then went out of their way to source the necessary part & did the final repair very promptly-all a reasonable price. This firm is trustworthy, professional & reasonably priced. Highly recommended.

S. Mason

Booked via John Lewis home solutions for a boiler service. They were fantastic, excellent service, showed up when promised and were just great. Ironically we had a leak the next day and we used Baker Smith as they had been fantastic the previous day, a repeat sterling performance. Highly recommend.

B. Kaye, St Albans

Many thanks for the prompt service, Tomasz was very good and got on with it without fuss. Great service.

E. Franklin, St Albans

I would like to say that Sebastian was excellent.

G. Daniels

I was very happy with Baker Smith – they were friendly, focused on high quality and found the best solution for installing a new combination boiler. The team was great and I will definitely using them again.

Miss Sabine

From the excellent customer liaison, to the promptness with which we secured an appointment, to the professionalism of Tom who not only did the job but happily sorted out another plumbing problem I had forgotten to mention. I was impressed by the way every step in the process was handled.

T. Greenfield

They got in touch with me a day after I gave my referral and scheduled an appointment on the same day. He was friendly and professional, explained what he would check, asked when he needed to know any details and provided us with a gas safety certificate.

A K, Lemon Glass

Liam did a great job.

J. Thorpe

Great service as usual from the team at Baker Smith to replace our shower, cistern and some general plumbing work. Have never been disappointed over the last 15 years. John, Mark and colleagues have always provided good, practical advice as well as having a team who do excellent work.

Mark G, St Albans

Just to say as always top quality service (both from your office and your colleague on site) and all sorted…..please do feed this back.

S. Mirza