Just some of the customers we've helped...
Urgent gas leak in family kitchen
We received a call from Mrs. S.B. in Harpenden. She had come back from the afternoon school run and had found a strong smell of gas in the…
Carbon Monoxide detected from Boiler
We received a call from the H. family in St. Albans. They were in a pretty poor state. The carbon monoxide alarm had been triggered so they had…
No heating and hot water!
We were called one morning by Mrs. T. from Yorkshire. Her 86 year old mum lived in St. Albans and her boiler had failed overnight, and she had…
Fixing a Boiler in time for Christmas
R.W. from Bushey phoned us on Christmas Eve afternoon. Their boiler had failed and they had family coming over to stay for Christmas. Could we help? We sent…
Acting quickly to prevent flood damage
The B’s, a young couple living in Hatfield, left their new build flat and went for a night out. They came back in the early hours of Saturday…
We're 5 star rated on Google!
Here's what our lovely customers have to say about us...
Just to say as always top quality service (both from your office and your colleague on site) and all sorted…..please do feed this back.
S. Mirza
I cannot rate these guys more highly. I’ve been using them since 2014 and they never disappoint. They are honest and extremely reliable unlike the few out there that try to rip customers off.
Jon, Hatfield
The engineer seemed to know exactly how to replace the old taps and pipe work and just got on with the work.
Mrs Mote
Excellent work as always plus boiler report etc.
D. O’Halloran, St Albans
The plumber from Baker Smith arrived on time, was polite and professional. The work was completed quickly and he cleared up the mess. He left all the spare parts together & explained I should keep them in case there was a problem in future. I was very happy.
Z. Dunn, St Albans
Just had Brian from Baker Smith Ltd install a new boiler at our property. The quote was provided quickly, they were on site in a few days and the work was completed quickly and professionally. We would highly recommend them!
Tally H, Luton
Reliable, courteous and fairly priced.
S. McEvoy
Very Professional outfit. Followed up with the Tenant and ensure work was completed. Ensured work was done as per instruction and as per estimate.
M. Jogi
At very short notice, Mark & his team delivered an extremely friendly & efficient service. I will certainly use them again & would have no hesitation in recommending them to others.
S. Hobbs
Baker Smith were quick to identify the source of the leak and put a temporary fix in place whilst they ordered the correct part. Part was delivered and installed the next day and both we, the managing agent and the tenant were happy with the outcome.
S. O’Carroll
Very happy, thanks! Both the engineers and the office staff are always very pleasant and helpful.
Lettings Consultant, Town & Country
I had a visit at 4.40pm on the same day and it was fixed by 5pm! Polite, efficient, and high tech (sign off process). I was so impressed by their site, I passed their details around at work!
Tenant of Town & Country Lettings
Booked via John Lewis home solutions for a boiler service. They were fantastic, excellent service, showed up when promised and were just great. Ironically we had a leak the next day and we used Baker Smith as they had been fantastic the previous day, a repeat sterling performance. Highly recommend.
B. Kaye, St Albans
My thanks to John and the team for fixing our boiler and such great service – and for the very reasonable charge too.
J Myers, St Albans
The toilet had been destroyed at our local scout hut at 9 o’clock at night. As that scout hut was needed by a toddler playgroup from 9 o’clock the following morning, you very kindly re-jigged your running order to be on site to repair things in time.
