Just some of the customers we've helped...
Acting quickly to prevent flood damage
The B’s, a young couple living in Hatfield, left their new build flat and went for a night out. They came back in the early hours of Saturday…
Carbon Monoxide detected from Boiler
We received a call from the H. family in St. Albans. They were in a pretty poor state. The carbon monoxide alarm had been triggered so they had…
Fixing a Boiler in time for Christmas
R.W. from Bushey phoned us on Christmas Eve afternoon. Their boiler had failed and they had family coming over to stay for Christmas. Could we help? We sent…
Urgent gas leak in family kitchen
We received a call from Mrs. S.B. in Harpenden. She had come back from the afternoon school run and had found a strong smell of gas in the…
No heating and hot water!
We were called one morning by Mrs. T. from Yorkshire. Her 86 year old mum lived in St. Albans and her boiler had failed overnight, and she had…
We're 5 star rated on Google!
Here's what our lovely customers have to say about us...
I cannot rate these guys more highly. I’ve been using them since 2014 and they never disappoint. They are honest and extremely reliable unlike the few out there that try to rip customers off.
Jon, Hatfield
Liam arrived on time, he was very pleasant, professional & effective. He explained everything, fixed the problem very quickly for a reasonable price. I was pleasantly surprised by the whole experience. This is the first time I have used your company & it’s by far the best plumbing I’ve had.
Brosko Dragovic
I would like to say that Sebastian was excellent.
G. Daniels
The installer was excellent – very polite and a very good worker.
R. Levene
Not only did they find the problem within 10 minutes they contacted me to say that they had sourced the part needed from the company and found out my shower was still under warranty. They gave me all details to contact this company. What a reliable, trustworthy service.
J R, Ground-force SOS Limited
Many thanks for the prompt service, Tomasz was very good and got on with it without fuss. Great service.
E. Franklin, St Albans
Thanks Mark, You are the man and thanks for the new sink. No Sooner said, than done: so acts the man of worth. I have to say such friction-less invisibility to a client is something I have come to deeply respect and aim to emulate.
P T, St Albans
Quick and efficient service. Would recommend.
P. Blower
They kept me up to date with time of arrival and when the engineer arrived he worked quickly and tidily to resolve the issues we were having. As a non-technical person it’s good to know that a professional company is on hand to provide a punctual and cost effective services.
M N, Hatfield
I called Baker Smith and informed them of my water leak/water spraying issue. I was very worried that if the connection completely broke that the downstairs of my house would have flooded rapidly.Baker Smith sent a plumber immediately and fitted a new joint, resolving the issue very efficiently. They explained what they had done, logged photos and notes.All communication was courteous from Karen in the office to Tom to Plumber. I would use Baker Smith again in a blink of an eye. A very professional business, great company culture. 5-star service at very competitive price.
Max C
We needed urgent help to replace a central heating motorised valve. Baker Smith Ltd attended quickly, and rectified the fault efficiently and without fuss. Communication was excellent, and I would thoroughly recommend them.
Andy M
Baker Smith were quick to identify the source of the leak and put a temporary fix in place whilst they ordered the correct part. Part was delivered and installed the next day and both we, the managing agent and the tenant were happy with the outcome.
S. O’Carroll
Just to say as always top quality service (both from your office and your colleague on site) and all sorted…..please do feed this back.
S. Mirza
Liam came to service a clog, and I can say with absolute certainty that I will recommend him and Baker Smith to anyone. Liam is extremely professional, with a level of knowledge and understanding for root cause analysis that proves Baker Smith hires experts. To say I was thoroughly impressed with Liam would be the understatement of 2025.
Will
I spoke to my tenant at the property today who was very complimentary about your service in general and about your gas engineer in particular. She reported that he was very thorough with the check, very polite and put on shoe coverings before entering the property.
