9th June 2016

Our Customers

I would like to thank Mark for the work completed in our rental property last month. The job was completed to a high standard and within good time, both the tenant and us were kept up to date with what was going on and time and dates that the job would be completed. We are thoroughly happy with the job and will continue to use Baker Smith for all our needs in our rental property and in our home and are happy to recommend you at any possible occasion.

Thank you

Christopher Hornsey.

Dear all at Baker Smith,

We have recently used your plumbing services twice.  On the first occasion I discovered a leak at home at 7 a.m. and so rang a number of supposedly “24/7” plumbers, but had to leave messages – none of whom have yet got back to me!  We then unearthed the paperwork from a previous job you had done for us, rang yourselves and all then proceeded smoothly.

On the second occasion, whilst trying to extricate himself from a toilet cubicle that he somehow got himself locked into, our 11 year old son managed to destroy the toilet at our local scout hut at 9 o’clock at night.  As that scout hut was needed by a toddler playgroup from 9 o’clock the following morning, you very kindly re-jigged your running order to be on site to repair things in time for the playgroup to run as normal.

So, thank you very much, both in terms of the plumbing services received and your willingness to help out in something of a crisis!

R. Oldfield.

We are very happy with the installation, and thought Tom was very professional and did a great job. I would be very happy to write a testimonial too if that helps.

T. Delves.

Liam did a great job.

J. Thorpe.

Just to let you know your chap was lovely, polite and professional.

Thanks, S. Moreton.

Hi Ginny and John, a note to express our thanks to you both together with Ricky/George.We were most impressed by the efficiency and courtesy displayed during the installation, a great job – well done!

Many thanks indeed, J. Rosen.

Many thanks for the prompt service, Tomasz was very good and got on with it without fuss. Great service.

Thanks, E. Franklin.

At very short notice, Mark & his team delivered an extremely friendly & efficient service. I will certainly use them again & would have no hesitation in recommending them to others.

Steve Hobbs.

Dear John,

i would like to thank you for the excellent work your plumber, Liam, did at my home – installing an external expansion vessel for my central heating boiler and replacing a gas meter box. Despite the extremely hot weather, Liam was cheerful and carried out the work very efficiently, with little mess or disruption. I have to say that it is a great relief knowing there is a trustworthy and reliable company I can call upon whenever I have any plumbing needs. It goes without saying that I will have no hesitation in recommending Baker Smith to my friends and family. Once again, many thanks and i will certainly be calling on your services again in the future.

N. Dowse

We had a problem with our downstairs toilet so i called Baker Smith and asked them whether they could help. The whole experience has been effortless. From the excellent customer liaison on the telephone, to the promptness with which we were able to secure an appointment, to the professionalism with which Tom not only did the job but happily sorted out another plumbing problem which i had forgotten to mention. I was very impressed by the way every step in the process was handled and would recommend Baker Smith to friends and neighbours.

T. Greenfield

I just received the below from one of our tenants.  Thought you would like to see.

“Thanks for organising.  I had a visit at 4.40pm on the same day and it was fixed by 5pm! 🙂

Polite, efficient, and high tech (sign off process).

I was so impressed by their site, I passed their details around at work!”

Have a great weekend everyone!

Town & Country Lettings

“I would like to say a big thank you Mark and his team for coming to look at my en-suite shower that had stopped working, not only did they find the problem within 10 minutes they contacted me to say that they had sourced the part needed from the company and found out my shower was still under warranty. They then gave me all details to contact the company to arrange an engineer visit from them to repair the shower under the warranty, they could have easily got the part, fixed the shower and charged me. What a reliable, trustworthy service your company offers. Thank you

J R, Ground-force SOS Limited

Fabulous work done fitting new pipe work for us – would recommend these guys to everyone! I’ve used them twice now and both times the service has been fantastic. Polite, on time, trustworthy, and a good job done. I don’t recommend very often but you guys deserve to be shared around!!!

Thank you, N M – Stevenage

I have had new taps fitted by you. Tom is really amazing, can’t praise him enough for his politeness and professionalism. Please give him a raise! He deserves it.

E J W – North London

Hi John, very happy, thanks! Both the engineers and the office staff are always very pleasant and helpful.

Our tenants was also pleased – “the plumbers were so lovely and friendly which helps matters”. 

Laura Pearce

Lettings Consultant, Town & Country

You did an excellent job, I am very happy with the works carried out at my mothers home, he was also neat, tidy and professional.

Mrs C – St Albans

Our boiler broke down and we were recommended Baker Smith Ltd. The staff that we dealt with were professional, efficient, and outlined the costs involved clearly. On day one the boiler was removed and system flushed and on day two the new boiler was fitted and worked completely. All in all a great service from start to finish.

Many thanks, B – London Colney

Hi John, I just wanted to let you know how impressed I was with your team’s service at my home, they kept me up to date with time of arrival and when the engineer arrived he worked quickly and tidily to resolve the issues we were having. As a non-technical person it’s good to know that a professional company is on hand to provide a punctual and cost effective service to someone who probably shouldn’t be left in charge of a spanner. I will be more than happy to recommend you to friends and business associates.

Thanks again, M N – Hatfield

I would like to express my thanks for the overall service I have received from Baker Smith for carrying out a boiler service and fitting a new heating gasket. I will definitely use your company in the future.

Regards, D M – Harpenden

You did an absolutely brilliant job fitting our new water heater, your engineer was very neat, polite and I am very pleased with the service rendered by Baker Smith plumbers.

Thank you, J E – St Albans

Many thanks for the fantastic service fixing my w.c problem and fitting new taps, thanks to the brilliant engineer who carried out the work for us.

Best regards, A C – St Albans

“I have been using Baker Smith for over 10 years both in connection with the lettings department I run but also personally at my own home. They are by far the most professional firm of plumbers and heating engineers I have ever known. John and Mark have established a well run and organised company so much so that I know of no other company where you ring them up and find that one of the partners is office based answering the phone, dealing with people’s queries and problems! By far the best firm of plumbers and heating engineers I have ever known.”
Richard Wolff
Lettings Manager, Churchills Estate Agents, Bushey

“Your team recently visited my home to resolve an issue with my boiler not heating the hot water, the problem was identified and fixed promptly and efficiently… It is without reservation i am more than happy to recommend you to all my work associates, friends, family and my fans on StreetLife.

J M, JLM Architecture Limited

“A few months ago my boiler broke down, no hot water or heating. British Gas arrived  – Repair man number 1 shrugged his shoulders, cursed and left me with a mess of screws, pipes, covers and muddy floors saying he will send someone else later in the day. Repair man number two fixed it with a hefty bill and a huge sticker that read “do not use until you replace a pipe”. I had the Baker Smith Team over two weeks ago… A quick inspection, a couple of twists and some fresh new installation to an external pipe, they reassured me that the boiler was actually safe to use…I am immensely pleased with the outcome.

M of SK Fitt, Photography

Thanks as always Ibiba, as efficient as ever! Thank you for your help in co-coordinating this job!, Perfect and thanks for all your help this year and I hope you have a nice Christmas break. ( :

Catch up in 2018 !

J K (Landlord)

“I would like to thank Baker Smith for the great service they provide. They got in touch with me a day after i gave my referral and scheduled an appointment on the same day for one of their engineers to visit our home. He was friendly and professional, explained what he would check, asked when he needed to know any details and provided us with a gas safety certificate. I will recommend you to my family and friends with great pleasure and confidence”

A K, Lemon Glass

“Following a visit from one of your engineers Dom, to increase the pressure of my boiler. The team were incredibly helpful and patient answering all my emails and my phone calls, I was really impressed to not only receive a quote very quickly but also the offer of potential dates that were convenient for me to complete the job. Dom arrived within time specified, left the area clean after he finished and explained what he had done, was patient enough to answer all of my questions. Thank you to the Baker Smith Team for your help and i will certainly recommend you to anywhere possible”

C S, Welwyn

“Thanks Mark, You are the man and thanks for the new sink.

Dictum factum que facit frux

No Sooner said, than done: so acts the man of worth.

I have to say such friction-less invisibility to a client is something i have come to deeply respect and aim to emulate”

Thanks so much

P T St Albans